Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal data in compliance with GDPR.
Last updated: January 30, 2025
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1. Data Controller
AI Trainings ("we," "our," or "us") is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Contact Information:
AI Trainings
Email: privacy@csharp.com
2. Information We Collect
Personal Information:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Course enrollment and progress data
- Communication preferences
Technical Information:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar technologies
- Log files and error reports
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide our training services and fulfill our contractual obligations.
Legitimate Interest
Improving our services, security, and business operations.
Consent
Marketing communications and optional features (with your explicit consent).
Legal Obligation
Compliance with tax, accounting, and other legal requirements.
4. How We Use Your Information
We use your personal data for the following purposes:
- Providing and delivering our training courses and services
- Processing payments and managing your account
- Communicating with you about your courses and account
- Sending important updates and notifications
- Improving our services and user experience
- Providing customer support and technical assistance
- Analyzing usage patterns and service performance
- Ensuring security and preventing fraud
- Complying with legal obligations
- Marketing communications (with your consent)
5. Data Sharing and Disclosure
We may share your personal data with:
Service Providers
Third-party vendors who help us provide our services (payment processors, hosting providers, analytics services).
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or sale of business assets.
Note: We never sell your personal data to third parties for marketing purposes.
6. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Retention Periods:
- • Account data: Until account deletion + 30 days
- • Course progress: 7 years after course completion
- • Payment records: 7 years for tax purposes
- • Marketing data: Until consent withdrawal
- • Technical logs: 12 months
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data we hold.
Right to Rectification
Correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data.
Right to Restrict Processing
Limit how we use your data.
Right to Data Portability
Receive your data in a portable format.
Right to Object
Object to processing based on legitimate interests.
To exercise your rights: Contact us at privacy@csharp.com. We will respond within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content
- Ensure security and prevent fraud
Essential Cookies
Required for basic website functionality.
Analytics Cookies
Help us understand how you use our site.
Marketing Cookies
Used for targeted advertising (with consent).
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
Technical Measures:
- SSL/TLS encryption
- Secure data storage
- Regular security updates
- Access controls and authentication
- Data backup and recovery
Organizational Measures:
- Staff training and awareness
- Data protection policies
- Regular security assessments
- Incident response procedures
- Vendor security requirements
10. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
Important: If we discover we have collected personal data from a child under 16, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our platform
Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@csharp.com
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data properly.